Service review and improvement

Service review and improvement, highlights gaps in service provision, to ensure that care services are fairly delivered, patient-centred, safe, effective, timely, and efficient. All of these qualities will lead to a better experience for patients, and better value for organisations.

Our Service review and improvement Blogs

Do we need a Truth and Reconciliation process in psychiatry?

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Sarah Carr and Danny Taggart explore the case for truth and reconciliation in psychiatry and mental health services. It’s a really thought-provoking blog that all mental health service users, survivors, refusers and professionals should read.

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Bridging the gap between mental and physical healthcare in general hospitals #TreatAsOne

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Kirsten Lawson presents the findings and recommendations of the recent National Confidential Enquiry into Patient Outcome and Death #TreatAsOne report.

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Mental health support for children with learning disabilities

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In her debut blog, Christine Burke from the Mental Health Foundation considers what good mental health support should look like for children and young people with learning disabilities.

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Avoidable admissions: time to ask the patients?

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Alison Turner on a study that reports the views of older patients and practitioners on hospital admissions; providing insights into urgent care from an older person’s perspective.

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Navigating the obstacles to health and care integration

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Alison Turner summarises a new learning report from the Southwark and Lambeth Integrated Care (SLIC) programme, which aimed to overcome barriers to health and care integration. The report offers actionable insights that are informed by empirical evidence and experiential learning.

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Can Twitter data analysis help improve service quality in hospital settings? #EvidenceLive

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Our #EvidenceLive blogging team look at a study of Twitter traffic and service quality performance in hospital settings in the US.

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Emergency general surgery: how can we manage increasing demand?

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Alison Turner on a new Nuffield Trust report about emergency general surgery, which explores the challenges facing emergency general surgery and identifies some opportunities to overcome them.

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People, community and healthcare transformation

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Alison Turner reviews a new report from the Health Foundation and Nesta, which investigates how people and communities can be mobilised to improve health and healthcare.

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Recommendations for managing patient engagement

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Sarah McDonald reflects on the Rules of Engagement: Lessons from PANORAMA report produced by the Change Foundation, which makes recommendations for managing patient engagement and will be useful to anyone planning a PPI project.

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What works to manage demand in planned care, in what circumstances?

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Alison Turner presents a realist synthesis, which aims to understand how demand management interventions work in different settings.

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