User led organisations (ULOs) are considered to be essential to the implementation of personal budgets in social care (HM Government 2008) and Centres for Independent Living were helping disabled people to manage and use direct payments to purchase individual support for many years before the introduction of the personal budget option in social care (Glasby and Littlechild 2009).
This research study by Williams and colleagues (2014) aimed to find out how disabled people’s organisation or ULOs were supporting personal budget holders to plan their support.
The research was based on three demonstration sites relating to personal budgets and where support planning was commissioned to ULOs from local authorities. There were eighty participants considered through the qualitative research which took place in 2009-2010 and of those forty one people had accessed user led organisations (ULOs) and thirty nine people, who had accessed local authority social care support in planning.
The work of Williams and colleagues considers the need for flexibility of access to personalisation and this can be seen in their exploration of the work of (Duffy, 2010) which reflects on ‘personalisation can be construed as a broad philosophy of citizenship and social justice.’
The research paper considers the impact of such devolved power in the experiences of people engaging with what are believed to be ‘more accessible’ networks. When evaluating such concepts as ‘devolved’ power, the graduated shift to user control and collective change is considered. The authors also ask whether this creates a hierarchial power structure which is less recognised and whether this truly embeds empowered access to support planning as envisaged by Duffy (2010).
The study found that people who accessed ULO services were ‘almost universally satisfied with many aspects of their experience and the support plan itself’. Williams and colleagues reflected on the positivity of people who access such support being viewed as equals and the consideration of their ‘further aspirations’ rather than just their support needs. The importance of time and unconditional acceptance within communication and relationships were seen as key and central to positive experiences of support plannning.
The research also found a practical need for information on employment legislation for personal assistants and the knowledge of the allocated budget. The ULO role in support planning was found to be variable depending on their length of establishment and role at a geographical level and also on how service users identify themselves. It is perhaps flippant to consider a singular ‘commonality’ between service users, especially when study itself considers the low representation of certain experiences, such as mental health service use, among the research participants.
The authors discuss positive experiences being correlated with good information on personal budgets, but also in how the individual may have had experience in co-producing such work within a given area. This could be further explored in terms of the impact of resources and tools regarding educating people on their rights to such processes of accessing support.
Ideas of ‘commonality’ expressed in accessing ULOs for support planning are challenged by the lack of participation from people who considered themselves mental health service users. This clearly shows, that the cascade of power and resources to ULOs, while having benefits in terms of values, provides a mask to the wider inequalities of access and participation.
Strengths and limitations
The research did not represent the experience of accessing support planning by people from black and minority ethnic backgrounds which the researchers communicated as an area for further understanding.
The research considered the role of informal networks, in terms of informal carers and families in the negotiations around support planning and how this took place inside and outwith formal legislative powers relating to issues of capacity.
The methodology of the research used a piloted topic guide which anchored the exploration of the role of support planning through interviews, but through the ‘lens’ of the goals of the individual and their life course. This topic guide was also available in accessible formats to facilitate participation within the research.
Conclusions and summing up
The study sets itself within the context of personalisation, its implications and also the neo-liberal construct of people accessing support as homogenous ‘users’. It could be critiqued that personalisation does not consider the challenge of viewing people as a homogeneous grouping of collective experiences when providing resources which are indeed intended to be ‘personalised’. The paper reflects on the challenges where there are a range of support needs for different people who are planning their support:
Whether social services or voluntary-sector [ULO] staff are facilitating support plans, we conclude that some people need more help initially with support planning than others, and that a good model should differentiate and be flexible, to allow people to move towards independent planning at their own pace.
The paper discusses the complexities of resource holders offering impartial information and guidance relating to support and considers this through experiences of access. In the reflection of person-centredness, the paper could be further critiqued in how such person-centredness is truly attained by generalised notions of ‘peer’ and professional support.
There is positive discussion of the access needs to such information and support signposting in terms of differing societal groups, but this could have been further critiqued in its creation of a further stratification, which is still removed from individualised application of ‘person-centredness’.
In conclusion the authors reflect on the the work of Moran and colleagues (2012) and state that
we need to explore not just ‘what makes effective support planning’, but what works best for whom.
For ULOs, the idea of ‘person-centredness’ needs to account for the wider inequalities in accessing personalisation. This can be seen in how ULOs sometimes require a ‘commonality’ between people accessing support, which does not always reflect the different inequalities and attitudes faced within society and the life course.
Williams, V., Porter, S. and Marriott, A. (2014) Your Life, Your Choice: Support Planning Led by Disabled People’s Organisations, Br J Soc Work 44 (5): 1197-1215. [Abstract]
Duffy, S. (2010) ‘The citizenship theory of social justice: Exploring the meaning of personalisation for social workers’, Journal of Social Work Practice, 24(3), pp. 253–67. [Full text]
HM Government (2008) Putting People First: A shared vision and commitment to the transformation of Adult Social Care London, HM Government. [Full report]
Glasby J & Littlechild R (2009) Direct payments and personal budgets: putting personalisation into practice. Bristol, Policy Press.
Moran, N., Arksey, H., Glendinning, C., Jones, K., Netten, A. and Rabiee, P. (2012) ‘Personalisation and carers: Whose rights? Whose benefits?’, British Journal of Social Work, 42(3), pp. 461–79. [Abstract]
Today @AlresfordBear asks what works for whom in support planning by ULOs as he examines a study on #personalisation http://t.co/GjsVC3uum4
@SocialCareElf Thank you :)
And here is a posting of review of a research paper on User Led Organisations for @SocialCareElf http://t.co/3FVqBoJy8h
@Co4CC: Providing individuals with enough info to make informed decisions about their own #care is vital. < Evidence http://t.co/qWb0rfOxwl
Here I go. My blog relating to support planning and personalisation in ULO`s for the @SocialCareElf http://t.co/3FVqBoJy8h :) Thank you
What works for whom in support planning by ULOs? http://t.co/QIBPiU3isQ via @SocialCareElf
Another promotion of my blog for @SocialCareElf on User Led Organisations and Support Planning #Personalisation http://t.co/3FVqBoJy8h
A little posting of my blog on User Led Organisations and Support Planning for @SocialCareElf http://t.co/3FVqBoJy8h #personalisation
Here is my posted blog considering research about User Led Organisations and Personalisation on @SocialCareElf http://t.co/3FVqBoJy8h :)
Join @AlresfordBear for lunch and discuss research on ULOs and support planning: http://t.co/qWb0rfOxwl
Here is my blog published today about Support Planning and Personalisation for the @SocialCareElf http://t.co/3FVqBoJy8h Thank ye :)
Here is my blog for @SocialCareElf relating to User Led Organisations and Personalisation examining a research paper. http://t.co/3FVqBoJy8h
What works for whom in support planning by ULOs?… http://t.co/WENPScRKEW
@johnwalsh88 @KarenSykes2 @sarah_searz I have blogged recently http://t.co/3FVqBoJy8h For @SocialCareElf
@AlresfordBear @johnwalsh88 @KarenSykes2 @SocialCareElf that’s a great blog!Wish I could critique like that just doing my PG essay.
Good review of study on support planning by @AlresfordBear for @SocialCareElf http://t.co/qJTbWfoL74
@VeronikaKoller @nursingbard @learnhospice Example approach :) http://t.co/3FVqBoJy8h for the Social Care Elf :)