DH publish the ‘You’re Welcome self review tool’ to help commissioners and providers assess their services for young people

Friendly nurse
  • Are your services ‘young people friendly’?
  • Do you involve young people in service improvement?
  • Do you give young people the opportunity to share in decisions about their care and the services available to them?

Originally published in 2007, but now updated for 2011: ‘You’re Welcome’: Quality criteria for young people friendly health services (PDF) aims to help commissioners and providers improve NHS and non-NHS health services for young people.

Here’s the blurb from the DH website:

The quality criteria provide good practice guidance that is based on local practice and evidence of what will improve patient experience and health outcomes for young people.

Use of the quality criteria also helps to encourage young people to share in decisions about their health and to increase effective use of NHS and public health services.

The criteria are all about making sure that health services work for young people.  They cover ten key areas:

  1. accessibility
  2. publicity
  3. confidentiality and consent
  4. environment
  5. staff training, skills, attitudes and values
  6. joined-up working
  7. young people’s involvement in monitoring and evaluation of patient experience
  8. health issues for young people
  9. sexual and reproductive health services
  10. specialist child and adolescent mental health services (CAMHS)

The new self review tool is an Excel spreadsheet that helps commissioners and providers to assess and accredite their service.

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Andre Tomlin

André Tomlin is an Information Scientist with 20 years experience working in evidence-based healthcare. He's worked in the NHS, for Oxford University and since 2002 as Managing Director of Minervation Ltd, a consultancy company who do clever digital stuff for charities, universities and the public sector. Most recently André has been the driving force behind the Mental Elf and the National Elf Service; an innovative digital platform that helps professionals keep up to date with simple, clear and engaging summaries of evidence-based research. André is a Trustee at the Centre for Mental Health and an Honorary Research Fellow at University College London Division of Psychiatry. He lives in Bristol, surrounded by dogs, elflings and lots of woodland!

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