Can Twitter data analysis help improve service quality in hospital settings? #EvidenceLive

13583014444_7a0dd614c7_h

Our #EvidenceLive blogging team look at a study of Twitter traffic and service quality performance in hospital settings in the US.

[read the full story...]

Retrospective matched control analysis is a useful evaluation tool for service redesign, says Nuffield Trust report

Two zebras in Kruger Park, South Africa

This is a summary of a Nuffield Trust report, which describes a novel approach for the evaluation of clinical and cost effectiveness of new NHS care models.

[read the full story...]

Signs of value for money in some out of hours GP services, but room for improvement says National Audit Office

Clock

This new report from the National Audit Office considers the current status of out of hours GP services in England, based on data collected during 2013-2014. Although the report is focused on England, there may be lessons for commissioners in other health systems. Methods The report is based on : a web-based survey of CCGs (175 [read the full story…]

“NHS must be more responsive to the needs and wishes of the public”, says guide

Broadcasting tower

Time and time again, research has shown that involving patients and carers in the treatment decision-making process is beneficial to all involved as it improves compliance, patient satisfaction and experience, and ultimately reduces cost for the service as a whole. So, it is crucial that commissioners take this into account when designing and procuring services. [read the full story…]

“The patient is the single most important safety barometer” according to roundtable discussion

shutterstock_75252007

 Introduction Patient safety has featured heavily in the news recently, with the Mid Staffordshire inquiry, childrens heart surgery in Leeds and the investigation into deaths of babies at Furness General Hospital.  It is a top priority for commissioners.  The Health Foundation recently published an evidence review Involving patients in improving safety (1).  This report follows [read the full story…]

“The NHS in England could realise savings of at least £4.4 billion a year…” according to a report

People with plugs

If NHS England adopted people powered health innovations, it could make at least £4.4 billion savings a year according to this report, published by NESTA, an independent charity and the UK’s innovation foundation. This is part of a series of reports due for publication following this one, including: People Powered Health: health for people, by [read the full story…]

The changing relationship between user and provider and its impact on quality

Joined puzzle pieces

Introduction This Evidence Review from The Health Foundation and RAND Europe looks at whether the changing relationships between healthcare service users and providers will improve the quality of care delivered. It is important for anyone who is involved in delivering a more patient-centric service, as it reviews how the recent changes in the relationship between service [read the full story…]

Mental health services users with learning disabilities from minority ethnic community in South London less positive about experiences

BME_Group

When the ‘Valuing People’ white paper was published in 2001, there were a series of supporting papers that were published at the same time covering in more detail, issues that were pertinent to developing and delivering person centred services. One of these looked at ethnicity and people with learning disabilities. The issue was also clearly [read the full story…]

Study suggests little support for cultural needs given to people with mild learning disabilities from minority ethnic communities

Social_Worker-6_Black

There is little in the literature at present about the lived experience of people with mild learning disabilities from minority ethnic communities. This qualitative study set out to look at this issue and to generate a deeper understanding of their experiences. The author individually interviewed four adults with mild learning disabilities who were being supported [read the full story…]