Service review and improvement

Service review and improvement, highlights gaps in service provision, to ensure that care services are fairly delivered, patient-centred, safe, effective, timely, and efficient. All of these qualities will lead to a better experience for patients, and better value for organisations.

Our Service review and improvement Blogs

Navigating the obstacles to health and care integration

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Alison Turner summarises a new learning report from the Southwark and Lambeth Integrated Care (SLIC) programme, which aimed to overcome barriers to health and care integration. The report offers actionable insights that are informed by empirical evidence and experiential learning.

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Can Twitter data analysis help improve service quality in hospital settings? #EvidenceLive

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Our #EvidenceLive blogging team look at a study of Twitter traffic and service quality performance in hospital settings in the US.

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Emergency general surgery: how can we manage increasing demand?

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Alison Turner on a new Nuffield Trust report about emergency general surgery, which explores the challenges facing emergency general surgery and identifies some opportunities to overcome them.

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People, community and healthcare transformation

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Alison Turner reviews a new report from the Health Foundation and Nesta, which investigates how people and communities can be mobilised to improve health and healthcare.

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Recommendations for managing patient engagement

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Sarah McDonald reflects on the Rules of Engagement: Lessons from PANORAMA report produced by the Change Foundation, which makes recommendations for managing patient engagement and will be useful to anyone planning a PPI project.

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What works to manage demand in planned care, in what circumstances?

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crowded hospital

Alison Turner presents a realist synthesis, which aims to understand how demand management interventions work in different settings.

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Improved co-ordination is critical to improving care for older people

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Alison Turner presents a new report from the NHS Confederation called ‘Growing old together: sharing new ways to support older people’, which has been produced by the independent Commission on Improving Urgent Care for Older People.

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Move towards more coordinated services and the value of targeting populations, says the Health Foundation

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Caroline De Brún
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This is a critique of a report from the Health Foundation looking at the coordinating services and targeting populations rather than acute health goals.

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Stratify, specialise, standardise, analyse: maximising quality and efficiency in elective care

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Our resident Elf Economist Chris Sampson summarises a recent report from Monitor (England’s health services regulator), which looks at how NHS providers can improve productivity in elective care.

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